Tracking updates work like small checkpoints that indicate where your parcel has reached and what might happen next. Usually, the first scan appears at the sender’s end, then the shipment moves through one or more hubs, reaches your city, and finally enters the last-mile delivery stage. Along the route, delays happen maybe due to an unclear address, heavy load, rough weather, a weekend gap, or a routine internal pause.
When you want a quick understanding, begin with the most recent update that’s the freshest information. After that, check the two earlier scans to get a sense of movement and timing. On this page, we explain what each Gati tracking status means in plain, simple language and guide you on what actions (if any) you may need to take.
Status & Meaning - Quick Reference
| Status (English) | Plain meaning (1 line) | Typical timing | What should I do? |
|---|---|---|---|
| Booked | Shipment created; label/waybill is generated. | Same day | Just wait; fresh scans can take a few hours. |
| Pickup Scheduled | Pickup planned; courier will collect it. | 0–24 hrs (working days) | Sender: keep the parcel handy. |
| Picked Up | Courier has collected the shipment. | Same day | No action needed; next scan will follow. |
| Manifested / Waybill Generated | Tracking number officially assigned. | Same day | Save the number; use it exactly as printed. |
| Received at Origin Branch | Parcel has reached the first centre. | 0–24 hrs | No action; dispatch is next. |
| Dispatched from Origin / Departed | Left the origin facility for the route. | Same day–1 day | Relax; the parcel is on its way. |
| Arrived at Hub / Inbound to Hub | Reached a sorting hub on the route. | 1–3 days | Nothing to do; wait for re-dispatch. |
| In Transit | Travelling between hubs or facilities. | Hours–5 days | If stuck >48 hrs, check the official site. |
| Arrived at Destination Hub | Reached the hub nearest to you. | 1–3 days from origin | Get ready; delivery is nearing. |
| Out for Delivery | With the delivery executive now. | Same business day | Keep your phone active; have COD ready. |
| Delivery Attempted | They tried delivering but couldn’t. | Same day | Update availability or landmark. |
| Delivered | Parcel reached you; POD logged. | Same day | Check recipient and POD details. |
| Undelivered – Consignee Not Available / Address Issue | No one available or address mismatch. | Same day | Share a clearer landmark or alt number. |
| Hold at Branch / Hold for Pickup | Kept at a branch for pickup/instruction. | 1–3 days | Visit with an ID; confirm timings. |
| Misrouted / Re-routed | Went to the wrong centre; fixing route. | +1–3 days | Watch for movement; escalate if stuck. |
| Delay – Weather/Network/Operational | Held up due to external conditions. | 24–72 hrs | Wait; recheck updates. |
| Damaged / Shortage (Exception) | Issue flagged: damage/missing items. | When detected | Take photos; contact official support. |
| RTO Initiated / Returned to Sender | Being sent back to the sender. | 3–10 days | Coordinate refund or re-dispatch. |
| Cancelled | Shipment cancelled before dispatch. | Before dispatch | Ask sender for the next step. |
| Payment Due / COD Pending | COD needs to be paid at delivery. | At delivery | Keep cash/UPI ready with receipt. |
Detailed Status Explanations
Plain meaning: Booked means the shipment has been created by the sender and a tracking ID/waybill already exists.
When do you see this? Right after the seller generates the label.
Typical timing: Same day; the first live scan might appear after a few hours.
What should I do now? Store the tracking number carefully and avoid typos/spaces.
Notes/Tips: If nothing updates for 24 hours, ask the sender to confirm pickup.
Plain meaning: Pickup Scheduled means the courier is expected to come and collect the parcel.
When do you see this? Before the first physical scan.
Typical timing: Within 0–24 business hours depending on your city or area.
What should I do now? If you're the sender, keep the parcel packed and ready.
Plain meaning: Picked Up shows that a courier agent has physically taken the parcel.
When do you see this? When the field executive scans the item.
Typical timing: Same day or the next working day after booking.
What should I do now? Nothing, the next scan usually appears at the origin branch.
Plain meaning: Manifested / Waybill Generated means the official tracking number is now live.
When do you see this? At booking or soon after pickup.
Typical timing: Same day.
What should I do now? Use the number exactly as printed; avoid extra characters or spaces.
Plain meaning: Received at Origin Branch means the parcel has reached the very first processing facility.
When do you see this? Right after the pickup stage.
Typical timing: Within 0–24 hours of pickup.
What should I do now? Nothing; the next scan is usually dispatch.
Plain meaning: Dispatched from Origin / Departed indicates the parcel has left the origin facility and is en route.
When do you see this? After sorting and bagging at the origin branch.
Typical timing: Same day or next business day.
What should I do now? Nothing; expect a hub arrival scan next.
Plain meaning: Arrived at Hub / Inbound to Hub means the parcel has reached a major sorting centre on its route.
When do you see this? During the journey between cities or regions.
Typical timing: 1–3 days depending on distance.
What should I do now? Nothing; it will be forwarded to the next point soon.
Plain meaning: In Transit means the parcel is travelling between locations and may not show a fresh scan for a while.
When do you see this? Between hubs or on longer routes.
Typical timing: A few hours to several days depending on distance, traffic, or holidays.
What should I do now? If stuck for more than 48 hours, check the official website or contact support.
Notes/Tips: This is one of the most common statuses; short pauses are normal.
Plain meaning: Arrived at Destination Hub confirms the parcel has reached the hub closest to your location.
When do you see this? Before the parcel moves to the final delivery center.
Typical timing: Usually 1–3 days from origin dispatch.
What should I do now? Keep your phone reachable delivery is usually close.
Plain meaning: Out for Delivery means a delivery agent has your parcel and will attempt delivery today.
When do you see this? On the final delivery day.
Typical timing: Usually delivered within business hours the same day.
What should I do now? Keep your phone handy and COD/UPI ready if applicable.
Notes/Tips: Missed calls can delay delivery, so stay alert.
Plain meaning: Delivery Attempted means the agent tried to hand it over but couldn’t complete the delivery.
When do you see this? If you were unavailable, the address wasn’t clear, or the agent couldn’t access the building.
Typical timing: Same day as the attempt.
What should I do now? Update your availability, landmark details, or alternate number through official support and request a reattempt.
Plain meaning: Delivered confirms the parcel has been handed over; a Proof of Delivery (POD) is usually recorded.
When do you see this? Right after the delivery agent completes their run.
Typical timing: Same day as the Out for Delivery status.
What should I do now? Check the recipient and timing; for any dispute, contact the sender and official support with POD details.
Plain meaning: Undelivered – Consignee Not Available / Address Issue means the delivery agent couldn’t reach you or the address wasn’t traceable.
When do you see this? After a failed attempt or when there’s a routing issue.
Typical timing: Same day; reattempts vary by location.
What should I do now? Share accurate directions, building details, and an alternate contact number through official channels.
Plain meaning: Hold at Branch / Hold for Pickup means the parcel is waiting at a facility for you to collect.
When do you see this? When the courier couldn’t deliver or when you requested self-pickup.
Typical timing: Usually held for 1–3 days.
What should I do now? Visit with a valid ID and tracking number; check timings beforehand.
Plain meaning: Misrouted / Re-routed means the shipment reached the wrong centre and the system is correcting the path.
When do you see this? After a wrong hub scan or routing mistake.
Typical timing: Adds 1–3 days to the journey.
What should I do now? Monitor movement; if there’s no change in 48 hours, contact support.
Plain meaning: Delay – Weather/Network/Operational means the parcel is held up due to unavoidable conditions such as rain, fog, overload, or strikes.
When do you see this? During seasonal peaks or large disruptions.
Typical timing: Often resolved within 24–72 hours.
What should I do now? Recheck updates later; if urgent, contact the seller or official support.
Plain meaning: Damaged / Shortage (Exception) shows the parcel has suffered damage or items are missing.
When do you see this? During inspections at hubs or when issues are reported.
Typical timing: Immediately when detected.
What should I do now? Take clear photos, keep all packaging, note any remarks, and report the issue to the seller and official support.
Plain meaning: RTO Initiated / Returned to Sender means the parcel is now heading back to the shipper.
When do you see this? After repeated failures, refusal, or expired holding period.
Typical timing: 3–10 days depending on distance.
What should I do now? Coordinate with the sender for a refund or re-dispatch; correct any issues before the next shipment.
Plain meaning: Cancelled means the shipment was cancelled either by the sender or the system before moving.
When do you see this? Before pickup or before the first movement scan.
Typical timing: Immediate.
What should I do now? Contact the sender about refunds or replacement shipping.
Plain meaning: Payment Due / COD Pending means the delivery requires a COD payment.
When do you see this? Either on the delivery day or during pre-delivery notifications.
Typical timing: At the time of handover.
What should I do now? Keep the exact amount or UPI ready and take a receipt/POD.
Common Problems & Practical Fixes
When the Delivery Arrives and You’re Not Around
- It's pretty easy to miss a delivery if you aren't paying attention. On the day your parcel is expected, keep your phone close and try answering calls even from unknown numbers it could be the delivery agent.
- If you missed their call, no stress. Open the tracking link or the courier’s app, whichever loads faster, and see if you can schedule a reattempt. If that doesn’t help, contacting customer care usually sorts it out.
- To avoid repeating the hassle, provide an alternate number or suggest a preferable time slot. Asking a family member or neighbour to receive it can also save you the trouble.
When the Address or Landmark Is Missing
- Delivery issues often happen because the courier can’t figure out the exact location. Double-check your pincode and flat or building number even a tiny mistake can throw them off.
- Adding a familiar landmark helps a lot a well-known shop, a specific gate, or a nearby crossing. Most courier sites/apps let you edit this easily.
- If your building has quirks like a guard who needs instructions, a gate code, or restricted access share that too. Small details prevent another failed attempt.
When a Package Stays “In Transit” Too Long
- If the tracking shows the same hub for over a day or two, something might be delayed. At this point, try contacting the courier’s local branch via their website or helpline.
- If it still doesn’t move, reach out to the sender their escalation often speeds things up.
Repeated “Delivery Attempted” Messages
- Seeing “delivery attempted” again and again is annoying. First check that the delivery slot matches your availability and that your phone number is correct.
- A small address detail might be missing like a tower or wing number. If waiting doesn’t fix it,
- You can ask the courier to hold the parcel at their office for self-pickup. Carry a valid ID and confirm through official support before going.
When the Shipment Is Marked “RTO in Progress”
- RTO means “Return to Origin,” indicating the parcel is on its way back to the sender.
- Decide whether you want it resent or a refund issued. If you prefer re-shipping,
- Make sure the earlier issue wrong address, unavailability, etc. is corrected before dispatch. Track the new waybill once it is shipped.
Damage or Shortage Issues
- If a parcel arrives damaged or missing items, act quickly. Take clear photos or a short video before opening too much.
- Keep all packaging even torn pieces as claims teams often ask for it.
- Check the delivery slip for any remarks. Then report the issue to both the seller and the courier’s customer care and follow their claim process.
Quick Help
Tips to get quicker resolutions:
- Double-check pincode, flat/tower number, and landmark details.
- Keep OTP or COD amount ready on delivery day.
- Share an alternate mobile number if your network is unstable.
- If the same hub shows for 24–48 hours, contact the local branch through official channels.
- Always keep packaging and photos for damage claims.
Tracking Number Format (Quick Tips)
- SMES tracking numbers are usually numeric and around 9–10 digits long, though formats can differ a little.
- Examples: 987654321, 1234567890 (just for illustration).
- Always copy the number exactly as printed on the waybill; avoid adding spaces or symbols.
- Gati courier how to track: if the number doesn’t load, verify it with the seller/shipper and retry on the official website or our tracking tool.
Tips to Track Faster & Correctly
Practical & simple- Keep an eye on tracking from time to time. If it doesn’t change for a while, don’t worry sometimes the system is just slow to refresh.
- If the estimated delivery falls on a weekend or public holiday, updates may pause until the next working day.
- On the day your parcel shows “Out for Delivery,” stay reachable. And if it's a COD order, keep the payment (cash or UPI) ready to make the handover smooth.
- If your parcel sits at the same hub for more than 1–2 days without a new scan, it's usually time to step in reach out to the courier’s branch or ask the seller to follow up.
- If you live in an apartment or gated society, provide clear entrance instructions, security details, or a gate code so the courier doesn’t struggle.
- A small but very useful habit: save your waybill/tracking number in your phone’s notes to avoid typing mistakes later.